Business SMS as a Customer Service Channel
The smartphone has given young consumers access to support and services via multiple channels, the ability to switch channels quickly, and 24/7 reachability. Here are
The smartphone has given young consumers access to support and services via multiple channels, the ability to switch channels quickly, and 24/7 reachability. Here are
A customer service strategy revolution has been creeping up slowly, and is now upon us. How? Smartphones have quietly changed the rules. The ability to accommodate multiple
Self-service or the human touch? The research suggests that the answer is not one or the other, but maybe “both”. Better still, “it depends”. As
According to MarketsandMarkets the global contact center in the cloud industry value is set to increase from $4.68bn in 2015 to $14.71bn in 2020. With
If there’s one thing you can rely on happening in the tumultuous world of business, it’s the need for innovative solutions. Or as they’re more
Outbound calling with inbound routing. The power of babelforce lies in streamlining how your call center manages call traffic. With deep integration comes efficient resource management, for
Why does building an integrated call center feel like banging your head against a wall? Call-recording is fraught with complications, coordination of internal and external agents
Many businesses are not aware of how much easier it is now to offer global contact center services. There is far more flexibility at your
Bad service is made of bad agent-customer interactions. Research shows that the quality of interactions with customer service staff is a key factor influencing customer satisfaction,
We know that waiting on hold drives people crazy. So why in the name of all that’s good and holy, do managers, business owners and doctors