There has been a trend over the last decade to nominate the current year “the worst ever”. Divisive politics play a part, as well as
Poor customer service has a measurable impact on a business’s bottom line. In fact, 32% of customers would stop dealing with a brand after one
Originality is great. If you have a revolutionary idea for customer service – something nobody else does – I tip my hat to you. But
Do you remember this from your teenage years: you’d leave a gig late at night, get out your smartphone and try to order an Uber,
Can you even make predictions at the end of a year like 2020? I mean… I made plenty of predictions back in 2019 and ‘global
Gartner’s 2020 AI hype cycle has a lot of encouraging things to say about the state of the tech. Some of the key takeaways include:
Do you like waiting in line? I sure don’t. Worse than just the waiting part is not knowing how long you will be there. Even
The right customer at the right time How likely is a business to say: “Nah, we don’t want to actively get feedback from our customers”?
In this series of posts, we have already looked at a few of the ways to use a dialer; such as customer retention and debt recovery,
Now that we have seen that an integrated dialer can not only bring sales acceleration activity thanks to a higher quantity of outbound call, it
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