Call center integration
Pre-built business process integrations with major customer contact platforms allow you to build fully integrated processes. All API requests controlling ticket/case creation and updating can be configured to send when conditional triggers are fired.
We believe in process-driven design. This naturally involves all your core business tools: CRM, Helpdesk, Billing, ERP, BI and KPI dashboards. Connect to them all and build a deeply integrated multi-channel contact center in hours.
Creating integrated customer contact workflows should be simple and intuitive. babelforce takes a zero-coding approach to call flow design. Easy CRM integration with Zendesk, Zoho CRM, Zoho Desk, Freshdesk and SugarCRM or any other business tools makes this possible.