Call Center Management
The Basics of Customer Experience Management
In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How
Every site.
Every service.
Connected.
Take a joined-up approach to service excellence.
Make bold promises and keep them.
Multi-site
contact routing
Divert traffic across any number of sites, based on your own custom business logic.
Guaranteed uptime and SLAs
Make and maintain your reputation with uptime that keeps you moving 24/7.
Omnichannel
integration
Offer integrated and data-driven services in every channel to keep pace with customers.
Read Uitblinqers' story
Discover how one outsourced services business far surpassed clients’ expectations.
“The power of the babelforce platform makes it easy for us to brag about the quality and reliability of our services to prospective clients.”
Operational Account Manager, Uitblinqers
Our posts
Call center metrics
The 10 Essential Call Center Metrics You Can’t Live Without
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time
Call Center Management
How to Compete with Amazon on Customer Service
Everyone seems to have a personal example of a time when Amazon’s customer support wowed them. For me, it was when my Kindle broke. I
babelforce is an Enterprise-grade contact handling platform with carriers around the world.
Crystal-clear communication is what we do.
Crystal-clear communication is what we do.