In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How
Take a joined-up approach to service excellence.
Make bold promises and keep them.
Divert traffic across any number of sites, based on your own custom business logic.
Guaranteed uptime and SLAs
Make and maintain your reputation with uptime that keeps you moving 24/7.
Offer integrated and data-driven services in every channel to keep pace with customers.
Read Uitblinqers' story
Discover how one outsourced services business far surpassed clients’ expectations.
“The power of the babelforce platform makes it easy for us to brag about the quality and reliability of our services to prospective clients.”
Operational Account Manager, Uitblinqers
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time
Everyone seems to have a personal example of a time when Amazon’s customer support wowed them. For me, it was when my Kindle broke. I
Crystal-clear communication is what we do.