Why are businesses still investing in IVR systems?
If you follow customer service trends, you’ll notice that even though consumers consistently report low
Take a joined-up approach to service excellence.
It’s time to get the most of a truly enterprise-grade, multicarrier contact handling platform. The babelforce platform represents the gold standard for both reliability and quality. On top of crystal clear quality and minimal downtime, you’ll see the benefit of cost savings, scalability, reliability and portability of a powerful VoIP telephony network.
Find a simpler way to offer services across both inbound and outbound contact. With deep data integration you’ll make your customer services genuinely channel agnostic; wherever contacts are initiated, you’ll be able to route them to the best service and offer consistently amazing support.
Make a bigger impact with your continuous improvement strategy using our suite of No-Code tools. It’s simple; any customer experience that you draw on a whiteboard, you can create with the babelforce platform. What’s more, it takes just a matter of weeks or even days. Do it all without any software development projects, unexpected costs or delays, and create new services that match your vision.
With our full audit logs, customizable call recording, and zero data retention approach, your compliance obligations are easy to meet at every stage of your customers’ journeys. Never worry about sensitive data; always maintain full control over which stakeholders can access which resources.
If you follow customer service trends, you’ll notice that even though consumers consistently report low
There has been a trend over the last decade to nominate the current year “the
Nothing kills call center efficiency more than when calls get sent to the wrong place.
babelforce is an Enterprise-grade contact handling platform with carriers around the world.
Crystal-clear communication is what we do.