call management software
Call Management Software – The First Choice for Improved Efficiency
Busy call centers handle a lot of calls. This isn’t easy, but good call management
– babelforce for BPO –
Every site.
Every service.
Connected.
Take a joined-up approach to service excellence.
Deploy cutting edge solutions that your competitors can’t match
Benefit from our powerful, global VoIP network
It’s time to get the most of a truly enterprise-grade, multicarrier contact handling platform. The babelforce platform represents the gold standard for both reliability and quality. On top of crystal clear quality and minimal downtime, you’ll see the benefit of cost savings, scalability, reliability and portability of a powerful VoIP telephony network.
Create your powerful omnichannel presence
Find a simpler way to offer services across both inbound and outbound contact. With deep data integration you’ll make your customer services genuinely channel agnostic; wherever contacts are initiated, you’ll be able to route them to the best service and offer consistently amazing support.
Keep growing and improving your services
Make a bigger impact with your continuous improvement strategy using our suite of No-Code tools. It’s simple; any customer experience that you draw on a whiteboard, you can create with the babelforce platform. What’s more, it takes just a matter of weeks or even days. Do it all without any software development projects, unexpected costs or delays, and create new services that match your vision.
Make compliance simple
With our full audit logs, customizable call recording, and zero data retention approach, your compliance obligations are easy to meet at every stage of your customers’ journeys. Never worry about sensitive data; always maintain full control over which stakeholders can access which resources.
“The power of the babelforce platform makes it easy for us to brag about the quality and reliability of our services to prospective clients.”
Operational Account Manager, Uitblinqers
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In this post: What is call management software? How does call management software work? What
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babelforce is an Enterprise-grade contact handling platform with carriers around the world.
Crystal-clear communication is what we do.
- Deploy over 70 languages in Conversational AI
- Automate up to 90% of tasks
- Go live in under 8 weeks
- Reach net benefit of €5 million per 50 agents