Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help. To be fully effective,
Put smiles on their faces and purchases in their baskets
Build the service to fit the customer.
Boost customer loyalty
by providing the right services at the right time. Why treat customers like strangers?
Increase lifetime value with data-driven service interventions. The right experience turns customers into lifers.
Cut costs and increase customer access to your services with chatbots, 2-way SMS, and conversational AI .
Read Expondo’s story
“We love the product and the support is outstanding. Whenever we’re trying something new, the team at babelforce are there to help.”
Head of of Customer Services, Expondo
After call work can be a massive time-sink in the contact center. Obviously, you want to get ACW right; the tasks agents carry out are
Customer experience has a significant impact on your brand. In fact, customer experience is your brand. Getting it right means customers who’ll stick with you,
babelforce opens up huge opportunities to personalize, prioritize and automate. There’s no ‘one size fits all’ model for eCommerce – so let’s put your customer data to work.