call center
Why are businesses still investing in IVR systems?
If you follow customer service trends, you’ll notice that even though consumers consistently report low
– babelforce for finance –
Make disruption work in your favor
Gather the tools you need to compete.
Deliver superior customer experience in the finance industry
Make compliance a breeze
With full audit logs, customizable call recording, and our zero data retention approach, your compliance obligations are guaranteed right along the customer journey. Forget any worries you had about where sensitive data goes because babelforce stores absolutely nothing – zero.
Make proactive services simple with automated outbound
Bring a sales and retention mindset to customer service with the babelforce platform. We make it easy to identify those customers who could benefit from targeted outreach for retention, upselling and arrears management. With automated scheduling and dialing, the legwork is gone – put agents in touch with customers for supercharged loyalty and engagement.
Bring data to your decision making
Deep data integration turns disparate data sets into a single source of customer insight. Identify and prioritize customers instantly, and offer bespoke service pathways based on any factors you want to define, like lifetime value, interaction history, live helpdesk tickets and contact volume.
Let customers take the lead with self-service resources
Our suite of data-rich, contextually aware self-service options make it easy to provide customer support, 24/7. Empower your customers to get the service they need, on their own schedule, and integrate ticketing to ensure every interaction detail is recorded. Channel switching and agent handover is a breeze, and your customers never need to repeat themselves.
Read our client's story
Discover how an exciting Fintech startup balanced innovation with tough compliance rules.
Read Their StoryOur posts
COVID-19
The economy might be ablaze, but your customers don’t need to get burned!
There has been a trend over the last decade to nominate the current year “the
ACD
Maximized efficiency through Call Center ACD
Nothing kills call center efficiency more than when calls get sent to the wrong place.
It's time to get started
No industry is as competitive as finance. Fintech disruption is moving vast amounts of revenue away from traditional providers; will it flow away from you, or towards you?
- Deploy over 70 languages in Conversational AI
- Automate up to 90% of tasks
- Go live in under 8 weeks
- Reach net benefit of €5 million per 50 agents