Does AI Have a Place in Inbound Call Center Software?
Call centers are always looking for ways to improve the customer experience while increasing efficiency.
Gather the tools you need to compete.
With full audit logs, customizable call recording, and our zero data retention approach, your compliance obligations are guaranteed right along the customer journey. Forget any worries you had about where sensitive data goes because babelforce stores absolutely nothing – zero.
Bring a sales and retention mindset to customer service with the babelforce platform. We make it easy to identify those customers who could benefit from targeted outreach for retention, upselling and arrears management. With automated scheduling and dialing, the legwork is gone – put agents in touch with customers for supercharged loyalty and engagement.
Deep data integration turns disparate data sets into a single source of customer insight. Identify and prioritize customers instantly, and offer bespoke service pathways based on any factors you want to define, like lifetime value, interaction history, live helpdesk tickets and contact volume.
Our suite of data-rich, contextually aware self-service options make it easy to provide customer support, 24/7. Empower your customers to get the service they need, on their own schedule, and integrate ticketing to ensure every interaction detail is recorded. Channel switching and agent handover is a breeze, and your customers never need to repeat themselves.
Discover how an exciting Fintech startup balanced innovation with tough compliance rules.
Read Their StoryCall centers are always looking for ways to improve the customer experience while increasing efficiency.
It’s a given that call centers need to make a lot of calls. While human
Some people might say that automated outbound calls are similar to the telemarketers that call
No industry is as competitive as finance. Fintech disruption is moving vast amounts of revenue away from traditional providers; will it flow away from you, or towards you?
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