call center
Why are businesses still investing in IVR systems?
If you follow customer service trends, you’ll notice that even though consumers consistently report low
– babelforce for technology –
Precision-engineered services
Hone your CX as carefully as your products.
Offer your tech industry customers sophisticated and consistent service solutions
Deploy smart services your competitors can’t match
Our deep data integration makes it simple to turn disparate data sets into a single source of customer insight. Combined with babelforce No-Code automation platform, you can define inbound, outbound and self-service options which are entirely unique to your business, with minimal effort.
Create memorable omnichannel experiences
You know that customer expectations for omnichannel service are high. In practice that means easy channel switching with no loss of context and deep functionality across whichever channels they use. Achieve this and more with our straightforward but powerful any-channel integration.
Boost your key metrics with
smart tools
Customers only have one speed: now. With our portfolio of tools for virtual queuing, omnichannel and self-service, you can forget about long waits and high abandon rates. Give every customer a service option that fits their needs and offers a speedy, effective resolution every time.
Resolve contacts first time, every time
It’s not complicated; customers want to access the right resources and get the right outcome on their first attempt. babelforce makes this simpler than ever with instant customer recognition, real-time data and automated agent guidance. Know your customer, know their history, and know exactly how to help.
“We’re tech people, and we know a well-thought-out product when we see one. The babelforce platform solves problems we even didn’t realize we had!”
Head of Customer Experience, Smartfrog
Discover how a revolutionary tech company turned their customers into lifelong advocates.
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COVID-19
The economy might be ablaze, but your customers don’t need to get burned!
There has been a trend over the last decade to nominate the current year “the
ACD
Maximized efficiency through Call Center ACD
Nothing kills call center efficiency more than when calls get sent to the wrong place.
It's time to get started
Closing sales and retaining customers means treating them like royalty.
How does that work at scale? Find out with babelforce.
- Deploy over 70 languages in Conversational AI
- Automate up to 90% of tasks
- Go live in under 8 weeks
- Reach net benefit of €5 million per 50 agents