Call Center Management
The Basics of Customer Experience Management
In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How
Precision-engineered services
Hone your CX as carefully as your products.
Turn customers into believers.
Service
personalization
Boost customer loyalty
by providing the right services for their needs. Why treat customers like strangers?
Automated outbound contact
Accelerate your lead-nurturing, prospecting and upselling with fully automated and data-driven outreach.
Retention
automation
Flag high-value and churn risk customers for one-to-one engagement that breeds customer loyalty.
Read Smartfrog’s story
Discover how a revolutionary tech company turned their customers into lifelong advocates.
“We’re tech people, and we know a well-thought-out product when we see one. The babelforce platform solves problems we even didn’t realize we had!”
Head of Customer Experience, Smartfrog
Our posts
Call center metrics
The 10 Essential Call Center Metrics You Can’t Live Without
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time
Call Center Management
How to Compete with Amazon on Customer Service
Everyone seems to have a personal example of a time when Amazon’s customer support wowed them. For me, it was when my Kindle broke. I
Closing sales and retaining customers means treating them like royalty.
How does that work at scale?