Call center agents are an essential part of your customer experience and brand. But they can’t delight customers without your help. To be fully effective,
Hone your CX as carefully as your products.
Turn customers into believers.
Boost customer loyalty
by providing the right services for their needs. Why treat customers like strangers?
Automated outbound contact
Accelerate your lead-nurturing, prospecting and upselling with fully automated and data-driven outreach.
Flag high-value and churn risk customers for one-to-one engagement that breeds customer loyalty.
Read Smartfrog’s story
Discover how a revolutionary tech company turned their customers into lifelong advocates.
“We’re tech people, and we know a well-thought-out product when we see one. The babelforce platform solves problems we even didn’t realize we had!”
Head of Customer Experience, Smartfrog
After call work can be a massive time-sink in the contact center. Obviously, you want to get ACW right; the tasks agents carry out are
Customer experience has a significant impact on your brand. In fact, customer experience is your brand. Getting it right means customers who’ll stick with you,
How does that work at scale?