Call Center Management
The Basics of Customer Experience Management
In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How
Total clarity for every touchpoint
Don’t tell customers they matter. Show them.
Communication is your business, and ours.
Global VoIP
network
Create affordable inbound and outbound communication , anywhere in the world.
Multichannel
integration
Manage every contact point from a single location and become truly channel-agnostic.
Zero data
retention
Put your data to use in key process decisions without worrying about security or compliance.
Read our client's story
Discover how a major international telco company brought innovation to their legacy setup.
Our posts
Call center metrics
The 10 Essential Call Center Metrics You Can’t Live Without
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time
Call Center Management
How to Compete with Amazon on Customer Service
Everyone seems to have a personal example of a time when Amazon’s customer support wowed them. For me, it was when my Kindle broke. I
babelforce is an Enterprise-grade contact handling platform with carriers around the world.
Crystal-clear communication is what we do.
Crystal-clear communication is what we do.