call center
Why are businesses still investing in IVR systems?
If you follow customer service trends, you’ll notice that even though consumers consistently report low
– babelforce for travel and leisure –
Customers are great.
Advocates are better.
Bring customers back year after year with services they won’t find anywhere else.
Rise above the competition with
world-beating personalization
Exceed your customers’ expectations at every touchpoint
Ensure your customers get exactly what they expect from throughout their purchase journey with context-aware and AI omnichannel integration. Expose every step of the complete customer journey and establish the needs and expectations of your customer base. Make every relationship crystal clear with full, real-time account visibility.
Bring proactive services to your audience
Proactive service brings a sales and retention mentality to everyday customer service. With fully automated contact scheduling, dialing and recycling, we’ve taken the legwork out of outreach. You can focus on connecting agents with customers for industry leading customer engagement and loyalty.
Grow your services every day
With our suite of intuitive No-Code tools you can create a continuous improvement plan that delivers every day. We make a simple promise: if you can draw your ideal customer services on a whiteboard, you can build them with the babelforce platform. What’s more, your goals will take a matter of weeks or even days to realize. Do it all without software development projects, major costs or delays.This is how you’ll create services that match your ambitions.
Give customers the self-service tools they demand
With babelforce it’s easy to offer self-service in any channel, including voice. Make 24/7 service a reality with our context aware AI solutions and empower your customers to get what they need, when they need it. Our fully integrated ticketing records every interaction detail ensuring that channel switching and agent handover occur with zero data loss; your customers never need to repeat themselves.
“babelforce is very easy to use. Anyone who wants to make a positive impact on customer experience will be very happy with their platform.”
Head of Innovation, Emesa
Discover how our client brought simplicity to multichannel, multi-site services.
Read their StoryOur posts
COVID-19
The economy might be ablaze, but your customers don’t need to get burned!
There has been a trend over the last decade to nominate the current year “the
ACD
Maximized efficiency through Call Center ACD
Nothing kills call center efficiency more than when calls get sent to the wrong place.
It's time to get started
Personalization keeps your customers coming back, time and time again. And, with babelforce, you can offer personalization at any scale.
- Deploy over 70 languages in Conversational AI
- Automate up to 90% of tasks
- Go live in under 8 weeks
- Reach net benefit of €5 million per 50 agents