In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How
Customers are great. Advocates are better.
Bring customers back year after year with services they won’t find anywhere else.
They're not just customers. They're *your* customers.
Make every customer a VIP with flexible personalization and deliver the right support, every time.
Offer the cutting edge in automated, voice-based tools for fast, affordable, accessible self-service.
Automated outbound contact
Get proactive with service, sales and retention, using automated outbound calling.
Read Emesa’s story
Discover how an international travel brand brought simplicity to multichannel, multi-language, multi-site services.
“babelforce is very easy to use. Anyone who wants to make a positive impact on customer experience will be very happy with their platform.”
Head of Innovation, Emesa
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time
Everyone seems to have a personal example of a time when Amazon’s customer support wowed them. For me, it was when my Kindle broke. I
Personalization keeps your customers coming back, time and time again. And, with babelforce, you can offer personalization at any scale.