call center
Why are businesses still investing in IVR systems?
If you follow customer service trends, you’ll notice that even though consumers consistently report low
– babelforce for utilities –
Customers have one speed: 'now'
Put an end to long queues and frustration
Pioneer utility industry services with
game-changing automation
Give customers control with complete self-service resources
Choose and deploy self-service channels of your choice and start providing round the clock customer service. Our integrated ticketing records every interaction detail meaning channel switching and agent handover are no problem; your customers will never need to repeat themselves. Bring 24/7 service to customers, quickly and easily.
Make proactive service work for you
Automating the background work in outbound contact makes it simple to offer impressive outbound services affordably, and at scale. Real-time data push for agents makes outbound as quick and easy as inbound, while securing customer loyalty through next-level proactive services.
Establish a powerful omnichannel presence
With babelforce, it’s simple to offer omnichannel experiences for both inbound and outbound contact. Deep data integration makes your customer services truly channel agnostic; wherever contacts come from, you can route them to the right service and offer the same high-quality support.
Turn data into insight, at scale
However many resources you use for customer service, babelforce can connect them all. Draw from insight across your operation to spot trends in customer behaviour, contact volume and agent processes. With our game-changing No-Code automation you define better ways to work with intuitive visual tools – and no lengthy software development projects.
“With the babelforce platform we're always learning more about our customers and finding new ways to help them.”
Head of Innovation, Yello
Discover how a leading energy provider offers speed and ease to every customer.
Read their StoryOur posts
COVID-19
The economy might be ablaze, but your customers don’t need to get burned!
There has been a trend over the last decade to nominate the current year “the
ACD
Maximized efficiency through Call Center ACD
Nothing kills call center efficiency more than when calls get sent to the wrong place.
It's time to get started
Your customers value fast and efficient service. With babelforce, you’ll find unlimited ways to provide that.
- Deploy over 70 languages in Conversational AI
- Automate up to 90% of tasks
- Go live in under 8 weeks
- Reach net benefit of €5 million per 50 agents