Why are businesses still investing in IVR systems?
If you follow customer service trends, you’ll notice that even though consumers consistently report low
Put an end to long queues and frustration
Choose and deploy self-service channels of your choice and start providing round the clock customer service. Our integrated ticketing records every interaction detail meaning channel switching and agent handover are no problem; your customers will never need to repeat themselves. Bring 24/7 service to customers, quickly and easily.
Automating the background work in outbound contact makes it simple to offer impressive outbound services affordably, and at scale. Real-time data push for agents makes outbound as quick and easy as inbound, while securing customer loyalty through next-level proactive services.
With babelforce, it’s simple to offer omnichannel experiences for both inbound and outbound contact. Deep data integration makes your customer services truly channel agnostic; wherever contacts come from, you can route them to the right service and offer the same high-quality support.
However many resources you use for customer service, babelforce can connect them all. Draw from insight across your operation to spot trends in customer behaviour, contact volume and agent processes. With our game-changing No-Code automation you define better ways to work with intuitive visual tools – and no lengthy software development projects.
If you follow customer service trends, you’ll notice that even though consumers consistently report low
There has been a trend over the last decade to nominate the current year “the
Nothing kills call center efficiency more than when calls get sent to the wrong place.
Your customers value fast and efficient service. With babelforce, you’ll find unlimited ways to provide that.