Call Center Management
The Basics of Customer Experience Management
In this post: The benefits of CX management Where should you start with CX management? The sub-disciplines of CX management Become a CX diplomat How
Customers have one speed: 'now'
Put an end to long queues and frustration
Want to keep customers? Then keep customers *happy*
Proactive outbound contact
Go the extra mile to keep every customer informed at all times, in any channel you want.
Workflow
automation
Automate tasks that are best left to machines and let agents handle real conversations.
Automated
self-service
Put your customers in the driving seat with the fast, efficient services customer demand.
Read Yello’s story
Discover how a leading energy provider offers speed and ease to every customer.
“With the babelforce platfom, we’re always learning more about our customers and creating new ways to help them.”
Head of Customer Innovation, Yello
Our posts
Call center metrics
The 10 Essential Call Center Metrics You Can’t Live Without
In this post: Average Handling Time Customer Satisfaction Service Level First Contact Resolution Call Abandonment Rate Percentage of Calls Blocked Call Transfer Rate Wrap-up Time
Call Center Management
How to Compete with Amazon on Customer Service
Everyone seems to have a personal example of a time when Amazon’s customer support wowed them. For me, it was when my Kindle broke. I
Your customers value fast and efficient service. With babelforce, you’ll find unlimited ways to provide that.