Moving ACD Systems to the Cloud? Here’s Your Pitch
Everyone wants to move services to the cloud. It’s a cloud bonanza. And it’s cloud-based ACD systems which offer some of the biggest gains for
Everyone wants to move services to the cloud. It’s a cloud bonanza. And it’s cloud-based ACD systems which offer some of the biggest gains for
The babelforce team are absolutely *thrilled* to announce our new partnership with helphouse.io. Our powerful integration/automation capability and helphouse.io’s implementation expertise will come together to
In a recent post, I said that a good IVR system is more than a barrier to live agents. It’s the reason callers don’t need
So – you’ve taken the plunge and started using VoIP for your calls. Welcome to the hottest new tech of… 2002. You know that using
In our first instalment, we looked at how to get more from a basic auto dialer. But for some call centers, the only real solution
A little research on auto dialers turns up a wealth of products. From a power dialer to a predictive to progressive to preview… and the
Today we’re taking an upside-down view of our topic. Your call center probably uses a predictive dialer. We’re going to look at a few ways
It’s been a little over a year since GDPR was introduced. Now, many businesses live with far stricter rules around customer data – and far
One of the most powerful tools in a contact center’s arsenal is the dialer. Not necessarily the dialer itself – that is just one component.