Customer Service Leaders Interview | Boris of Remix
babelforce call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service
babelforce call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service
Caller experiences are often broken – the research is clear on this. People complain frequently about the same issues: waiting too long, transfers and low
No-code process automation allows babelforce contact centers to offer truly omnichannel services. By simplifying difficult call actions and data integration, automating core contact center processes
Plenty of buzzwords and acronyms are thrown around in the customer contact space: omnichannel, multi-channel, silos, VoC. One which is hard to ignore these days,
Self-service or the human touch? The research suggests that the answer is not one or the other, but maybe “both”. Better still, “it depends”. As
We know that waiting on hold drives people crazy. So why in the name of all that’s good and holy, do managers, business owners and doctors