Evolution, not Revolution – Transforming Voice Reliant Contact Centres in a Digital World
Contact centers are often faced with myriad issues when it comes to adapting and adopting practices and solutions that can transform the way they operate.
Contact centers are often faced with myriad issues when it comes to adapting and adopting practices and solutions that can transform the way they operate.
The call center has always been quick to adopt new forms of automation. Now, the industry is spoilt for choice. But not all automation is
In a recent post, I said that a good IVR system is more than a barrier to live agents. It’s the reason callers don’t need
IVR is probably one of your most useful pieces of tech. It saves money, it shrinks call queues and it saves agents from some of
Customers want a personalized service that you can only offer with better call routing. So what are the obstacles, and how do you overcome them?
Now that we have seen that an integrated dialer can not only bring sales acceleration activity thanks to a higher quantity of outbound call, it
Business is all about relationships; in sales, relationship management is everything. Whether it’s nurturing leads or checking in with existing accounts, success depends on having the
babelforce call center process expert Pierce Buckley spoke with Boris Petrov of Remix about conquering customer experience challenges with deep integrations between the phone service