Every business is striving for more automation. But here’s the problem – ‘more automation’ is a bit of a vague goal. Contact centers in particular
Getting too many calls is one of the biggest threats to the contact center. Very high call volume damages customer experience, puts strain on agents
An API is an ‘Application Programming Interface’. Its purpose is to move data between different resources, letting those resources ‘talk’ to each other. APIs are
VoIP phone systems have already been around for a surprisingly long time. (Really – VoIP is the same age as Pharrell Williams.) But the big