Cloud Contact Center

Offer customers simple ways to connect in any channel with the power and flexibility of your cloud contact center.  

Make flexible customer service your default

Customers want low-effort personalization and tailored experiences. They want straightforward channel switching and context-rich conversations. They want fast, flexible and effective help. 

They want to feel heard. 

With your babelforce contact center in the cloud, you have the foundation for a customer service operation that never stops adapting to your customers’ changing needs.  

Cloud contact center

Virtual
Contact Center

Work from any location, anywhere in the world and enjoy guaranteed uptime as high as 99.999%.

Business
Continuity

Future-proof your business to guarantee continuity even in the face of disruptive incidents.

Legacy
Integrations

Get all the benefits of the cloud without abandoning your legacy systems investment.

No-Code video (2)

VoIP
Telephony

Benefit from more than just cost saving with easy to integrate, highly portable VoIP.

Cloud Solutions Are Limitless

If customer service excellence is your watchword, you’re our kind of people. By combining the power of babelforce with any other integrated cloud or on-site solution, you’ll benefit from our robust, secure and endlessly adaptable customer experience engine.

Call and contact handling is just the start; babelforce is a No-Code development platform that puts control of customer experience in the hands of the people who live and breathe it daily – with no technical skills required.

Build the experiences your customers want, connect every tool you depend on, and automate 90% of routine processes. Book your personal demo now to discover the limitless possibilities of babelforce.

cloud contact center

Find out what's working with deep analytics and insights

Capture each moment in your contact center’s day-to-day running to discover where the gold is… and where you need to keep digging. 

Create custom dashboards and automatically track KPIs, with notifications to keep you informed of every trend in behavior and activity.    

Maximize the potential of customer service resources

Cloud contact center infrastructure makes it easy to slash the cost of inbound and outbound contact while scaling resources to meet real-time demand. 

Our legacy systems integration means there is no need to start from scratch; simply add your tried and true tooling to your new cloud capabilities.      

Emesa client logo
“babelforce is very easy to use. Anyone who wants to make a positive impact on customer experience will be very happy with babelforce.”
Innovation Manager
Emesa Talpa

Connect with your customers, anywhere

Social media, SMS, email, voice and more there is a huge range of ways to connect with your customers.
Supporting omnichannel communication vastly improves Customer Experience, boosting retention and creating tremendous opportunities for growth. babelforce makes it incredibly easy to turn cross-channel communications into a single, context-rich conversation. 

Copy of Copy of title page - the real value of self-service

of customers stay with businesses that have strong omnichannel customer engagement strategies

Cloud call center

of customers use 3 or more channels to contact
customer service

15

of call costs are typically eliminated when a call center switches to VoIP

Cloud Is The Future For Contact Centers

Pierce CEO video

Cloud is the mainstay solution for contact centers that truly value exceptional customer experience across multiple channels.

We collaborate closely with our customers to help them create sophisticated, automated, omnichannel experiences – all without writing a line of code. 

If you’re ready to take full control of your customer services, book your personal demo now.