babelforce Resources

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  • Articles

The Hidden Costs of Outdated Utility Call Centers

Legacy call centers quietly drain utilities. See the hidden costs – and how modern platforms improve CX, cut waste, and build resilience.
  • Articles

How Leading Utilities Are Transforming their CX with CCaaS

See how water, energy and gas companies are managing call surges with voice automation and smart call routing.
  • Articles

ROI of CCaaS in Utilities

Discover how utilities achieve ROI from CCaaS beyond cost savings – efficiency, resilience, and customer trust with babelforce.
  • Articles

Reducing Call Volumes in Utilities | Practical Fixes

Outages, price changes, weather – utility call surges are inevitable. Learn proven strategies to reduce call volumes and keep service running smoothly.
  • Articles

How Utilities Can Improve Call Centre KPIs

Utilities track endless KPIs – but how do you improve them? Learn how FCR, AHT, CES and more can be boosted with automation and CCaaS.
  • Articles

Why Utilities Struggle to Meet Modern CX Expectations

Customer expectations are rising fast. Learn why utilities lag behind and how CCaaS platforms help close the gap.
  • Articles

How Is Customer Service in Utilities Performing?

See how water, energy, and broadband customer service is performing in 2025, with data from the State of Utilities Customer Service report.
  • Articles

Personalisation at Scale: Can Utilities Deliver It?

Can utilities deliver personalisation at scale? See how CCaaS platforms make tailored, efficient customer service possible.
  • Articles

The Call Filtering Problem In Utilities: From Chaos to Control

How can utility companies separate routine support calls from emergency calls?
  • Articles

Why Utilities Struggle to Meet Modern CX Expectations

Customer expectations are rising fast. Learn why utilities lag behind and what they can do about it.
  • Articles

Legacy Systems in Utilities: Why CX Depends on Modern Platforms

Outdated tech is the silent killer of utilities customer experience.
  • Articles

The human cost of poor service at utilities

Poor utility CX hurts both customers and agents.
  • Articles

Customer service doesn't matter for utilities. True or false?

We work with local and regional utilities companies. Here's why customer service is always worth the investment.
The death of utilities customer service, exaggerated?
  • Articles

The death of utilities' customer service. Has it been exaggerated?

Reports of utilities’ customer service ‘death’ are exaggerated – many still struggle, but some are improving fast with automation.
7-ways-utilities-companies-can-automate-customer-service
  • Articles

7 ways utilities companies can automate customer service

Save hundreds of hours per month and free agents from repetitive tasks
  • Articles

"Service is the last honest signal"

Bad service = dead brand. Get CX wrong and you have to recover fast! But it can be done, and here's how.
  • Articles

Your telecoms vendor could be gone in a year

Financial strain, a fragmented market and lack of innovation threatens the survival of legacy players.
  • Customer Stories

How OOWV are scaling their customer support with AI

Top 10 German water company automates 15,000+ meter reading calls over 10 day period with babelforce voicebot.
A business man and a business woman comparing notes on which CCaaS platform to buy
  • Articles

Top 10 CCaaS Platforms 2025 – Best Contact Center Software

Compare the best CCaaS platforms and cloud contact center software in 2025. See which delivers the automation, AI, and scalability your team needs.
  • Articles

80% of AI Projects Fail - Here's How to Save Yours

How to avoid the 3 most common pitfalls of AI deployment in CX.

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