babelforce Resources

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Automating surveys with voicebots
  • Videos

Your VoiceBot collects feedback on itself!

With babelforce you can integrate feedback surveys into VoiceBot interactions, and show the results in Zendesk.
Dominate inbound call peaks with callbacks
  • Videos

Dominate call peaks with callbacks

Turn a deluge into a manageable workload, and link callbacks with Zendesk tickets.
Agent status synchronization
  • Videos

Agent status synchronization

When you change your status in babelforce, it's reflected in other systems like Zendesk. And it's 2-way.
How to automate caller authentication
  • Videos

Automating caller authentication

Learn how our platform can automate caller authentication by checking details against information in Zendesk.
Automating where is my order queries
  • Videos

Automating "Where is My Order" Queries

In this video Artam shows you how WISMO queries can be automated by VoiceBot (with a record saved in Zendesk).
Can you reduce calls without frustrating customers?
  • Videos

Can you reduce calls without frustrating customers?

Service quality or service speed? I say – why not both?
Do no-code tools come with big drawbacks?
  • Videos

Do no-code tools come with big drawbacks?

How can you turn non-developers into specialists who can achieve what developers do without accepting some drawbacks? Well to answer that, we need to think about modern kitchens. Yep.
Why automate the first 45s of your calls using AI
  • Videos

Why automate the first 45s of your calls using AI

The question is, what are people normally doing during those 45 seconds? Our benchmark data has the answers.
How Does Optimizing Agent Workflows Benefit Your Business?
  • Videos

How Does Optimizing Agent Workflows Benefit Your Business?

Find out why Uber invested as much as or maybe more in the driver experience than in the customer experience.
Do you fear change or embrace it?
  • Videos

Do you fear change or embrace it?

Will you be happy if nothing changes for your business in the next week? Most people say “yes”. Will you be happy if nothing changes for your business in the next 5 years? Most people say “absolutely not”.
Are you sick of making customers wait on hold?
  • Videos

Are you sick of making customers wait on hold?

Today I’d like to talk about the origin of the most common call center #SLA - 80% of calls answered within 20 seconds.
babelforce platform
  • Videos

babelforce platform

Quality customer service is the factor most aligned with customer retention. But customer expectations are constantly evolving.
Why are call-backs and virtual queueing in IVR so valuable?
  • Videos

Why are call-backs and virtual queueing in IVR so valuable?

“Don’t call us – we’ll call you.” There is one occasion when people actually want to hear that.
The integrations that can save the world
  • Videos

The integrations that can save the world

Pierce Buckley, CEO & Co-founder of babelforce
Phone integration problems with Salesforce
  • Videos

Phone integration problems with Salesforce

The world’s hardest working AI for your Salesforce
Building algorithms with Salesforce and babelConnect!
  • Videos

Building algorithms with Salesforce and babelConnect!

Companies that use Salesforce often have big problems to solve. So when is the answer…letting your sales team build algorithms?
How businesses are getting more from Zendesk for Voice
  • Videos

How businesses are getting more from Zendesk for Voice

Solve phone integration problems and handle calls from within Zendesk, with babelforce.
Phone integration problems with Zendesk
  • Videos

Phone integration problems with Zendesk

Learn how babelforce solves the 3 most common problems with Zendesk telephony integrations: call quality, limited capability, and costs.
The future is in 150 year old tech!
  • Videos

The future is in 150 year old tech!

There are more voice agents now than there were in 2006, the year the iphone was launched. And yet it surprises people that voice agents are still around.
The 99$ Answer to the $1 Million Question
  • Videos

The 99$ Answer to the $1 Million Question

When do you automate, and when do you leave a human to do a human’s job?

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
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