babelforce Resources

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  • Quick Guides

How to unlock voice automation with the AI you already use.

Zendesk AI Agents work wonders in chat. Now, with babelforce, they handle voice too – automating 80%+ of calls and cutting costs by up to 5x. See how to deploy in days using your existing workflows.
  • Quick Guides

How to unify global teams without disrupting support.

Orgadata cut 2.4 hours of manual work per agent every day. Discover how babelforce brought their global teams together on one seamless platform – improving speed, visibility, and customer experience.
  • Quick Guides

How to automate call surges without changing your system.

OOWV automated water meter readings during peak season, boosting efficiency by 40%. See how babelforce and voice AI helped them clear the backlog – without changing a single system or adding headcount.
  • Quick Guides

How to scale support without losing the human touch.

Bergfreunde cut handle times by 30 seconds and reached 85% of callers – without hiring more agents. See how babelforce’s no-code platform helped them build a faster, more flexible customer experience.
  • Quick Guides

How to keep a customer-first outlook in the age of automation.

Marley Spoon tripled subscription length and boosted 5-star reviews – all while keeping human conversations at the heart of support. Discover how babelforce’s outbound automation made it possible, without increasing headcount.
  • eBooks

The 3 (safe) ways to slash AHT

This guide explores 3 safe, scalable ways to reduce AHT – without shortcuts or compromise. You’ll learn how to streamline workflows, automate the right tasks, and arm agents with context from the first “hello.”
  • Customer Stories

How OOWV are scaling their customer support with AI

Top 10 German water company automates 15,000+ meter reading calls over 10 day period with babelforce voicebot.
  • Events

CCW 2025 in Berlin

Come join us at Europe’s premier customer 
dialogue event. Book a chat with us for CCW 
and get your ticket for free.
Bergfreunde adopts babelforce and reduces AHT by 30 seconds
  • Customer Stories

Bergfreunde's CX evolution with babelforce

Major outdoor retailer reduces AHT by 30 seconds by adopting babelforce as their telephony platform.
  • Events

Conversational AI & Customer Experience Summit

Join babelforce, Zendesk, and Object at the Conversational AI & Customer Experience Summit. We'll discuss the most valuable AI and automation use cases and the orchestration tech that brings it all together.
  • Events

Breakfast Seminar: AI in Customer Service

Get the answers at our breakfast seminar on 26 September. Experts from Complit, Zendesk and babelforce share their knowledge and experience.
  • Events

Breakfast for CX Champions

Join us at HappiRel, partners and customers for a morning of inspiration and networking.
  • Events

#CXFEST2024 Where the Customer Experience Community meets

Join the ultimate celebration of Customer Experience. We're uniting CX and customer service enthusiasts & teams from around the globe in a natural environment crafted to inspire, connect, and elevate your CX game in a 2-day-2 night extravaganza.
  • Customer Stories

How Orgadata unified global customer service teams

For Orgadata, customer service *is* customer loyalty. To provide global support, they needed a unified system for all teams.
  • eBooks

Get the guide to babelforce for Zendesk

Everything you need for outstanding customer service on the phone. Right there in your Zendesk.
Automating surveys with voicebots
  • Videos

Your VoiceBot collects feedback on itself!

With babelforce you can integrate feedback surveys into VoiceBot interactions, and show the results in Zendesk.
Dominate inbound call peaks with callbacks
  • Videos

Dominate call peaks with callbacks

Turn a deluge into a manageable workload, and link callbacks with Zendesk tickets.
Agent status synchronization
  • Videos

Agent status synchronization

When you change your status in babelforce, it's reflected in other systems like Zendesk. And it's 2-way.
How ratioparts is building a profit center with babelforce
  • Customer Stories

How Ratioparts is building a profit center with babelforce

Gardening and forestry equipment business Ratioparts needed a way to manage seasonal demand peaks in customer service.
How to automate caller authentication
  • Videos

Automating caller authentication

Learn how our platform can automate caller authentication by checking details against information in Zendesk.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
Book your Demo
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