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  • Events
February 24, 2026

CCW 2026, Berlin

Join us in Berlin for the most significant call center event in Europe. Claim your free ticket, meet our team, and discover the CCaaS platform that lets you build voice experiences as easily as digital ones.
  • eBooks

Fact sheet - why do customers hate call queues?

Understand why customers hate queues and get 5 actionable strategies to improve the waiting experience.
  • eBooks

The State of Customer Service in the Utilities Sector

This whitepaper explores the unique challenges faced by utilities support teams, and the automation strategies some companies are using to slash wait times and operational costs.
  • eBooks

Download your CCaaS buyers' guide 2026

Your step-by-step guide to choosing growth-ready call center platform
  • eBooks

The Hidden Time Killers in Your Call Center

Discover 5 hidden time killers in your contact center - and how to automate them. Save time, cut costs, and boost CX. Download the free ebook now.
  • Quick Guides

A Full Picture of Every Caller

Fast-growing property brokerage Homeday needed to scale personalized CX without losing the human touch.
  • Quick Guides

From Cost Center to Growth Engine

Gardening retailer Ratioparts turned their customer service into a profit center, unlocking €25k+ daily revenue potential from outbound calling.
  • Quick Guides

From Busy Tones to Bots

Utility company Stadtwerke Hamm transformed their outdated phone system into intelligent automation, transparency, and control.
  • eBooks

7 stories of flexible victory over high call volumes

Learn how our customers are reinventing CX workflows in days not months. Flexibility = the freedom to improve.
  • Quick Guides

How to unlock voice automation with the AI you already use.

Zendesk AI Agents work wonders in chat. Now, with babelforce, they handle voice too – automating 80%+ of calls and cutting costs by up to 5x. See how to deploy in days using your existing workflows.
  • Quick Guides

How to unify global teams without disrupting support.

Orgadata cut 2.4 hours of manual work per agent every day. Discover how babelforce brought their global teams together on one seamless platform – improving speed, visibility, and customer experience.
  • Quick Guides

How to automate call surges without changing your system.

OOWV automated water meter readings during peak season, boosting efficiency by 40%. See how babelforce and voice AI helped them clear the backlog – without changing a single system or adding headcount.
  • Quick Guides

How to scale support without losing the human touch.

Bergfreunde cut handle times by 30 seconds and reached 85% of callers – without hiring more agents. See how babelforce’s no-code platform helped them build a faster, more flexible customer experience.
  • Quick Guides

How to keep a customer-first outlook in the age of automation.

Marley Spoon tripled subscription length and boosted 5-star reviews – all while keeping human conversations at the heart of support. Discover how babelforce’s outbound automation made it possible, without increasing headcount.
  • eBooks

The 3 (safe) ways to slash AHT

This guide explores 3 safe, scalable ways to reduce AHT – without shortcuts or compromise. You’ll learn how to streamline workflows, automate the right tasks, and arm agents with context from the first “hello.”
  • Customer Stories

How OOWV are scaling their customer support with AI

Top 10 German water company automates 15,000+ meter reading calls over 10 day period with babelforce voicebot.
Bergfreunde adopts babelforce and reduces AHT by 30 seconds
  • Customer Stories

Bergfreunde's CX evolution with babelforce

Major outdoor retailer reduces AHT by 30 seconds by adopting babelforce as their telephony platform.
  • Customer Stories

How Orgadata unified global customer service teams

For Orgadata, customer service *is* customer loyalty. To provide global support, they needed a unified system for all teams.
  • eBooks

Get the guide to babelforce for Zendesk

Everything you need for outstanding customer service on the phone. Right there in your Zendesk.
Automating surveys with voicebots
  • Videos

Your VoiceBot collects feedback on itself!

With babelforce you can integrate feedback surveys into VoiceBot interactions, and show the results in Zendesk.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
Book your Demo