babelforce Resources

Find out what babelforce has been up to.

None
Topics
Topics Checkboxes
Resource Categories
Topics
Topics Checkboxes
Bergfreunde adopts babelforce and reduces AHT by 30 seconds
  • Customer Stories

Bergfreunde's CX evolution with babelforce

Major outdoor retailer reduces AHT by 30 seconds by adopting babelforce as their telephony platform.
  • Events

Conversational AI & Customer Experience Summit

Join babelforce, Zendesk, and Object at the Conversational AI & Customer Experience Summit. We'll discuss the most valuable AI and automation use cases and the orchestration tech that brings it all together.
  • Events

Breakfast Seminar: AI in Customer Service

Get the answers at our breakfast seminar on 26 September. Experts from Complit, Zendesk and babelforce share their knowledge and experience.
  • Events

Breakfast for CX Champions

Join us at HappiRel, partners and customers for a morning of inspiration and networking.
  • Events

#CXFEST2024 Where the Customer Experience Community meets

Join the ultimate celebration of Customer Experience. We're uniting CX and customer service enthusiasts & teams from around the globe in a natural environment crafted to inspire, connect, and elevate your CX game in a 2-day-2 night extravaganza.
  • Customer Stories

How Orgadata unified global customer service teams

For Orgadata, customer service *is* customer loyalty. To provide global support, they needed a unified system for all teams.
  • eBooks

Get the guide to babelforce for Zendesk

Everything you need for outstanding customer service on the phone. Right there in your Zendesk.
Automating surveys with voicebots
  • Videos

Your VoiceBot collects feedback on itself!

With babelforce you can integrate feedback surveys into VoiceBot interactions, and show the results in Zendesk.
Dominate inbound call peaks with callbacks
  • Videos

Dominate call peaks with callbacks

Turn a deluge into a manageable workload, and link callbacks with Zendesk tickets.
Agent status synchronization
  • Videos

Agent status synchronization

When you change your status in babelforce, it's reflected in other systems like Zendesk. And it's 2-way.
How ratioparts is building a profit center with babelforce
  • Customer Stories

How Ratioparts is building a profit center with babelforce

Gardening and forestry equipment business Ratioparts needed a way to manage seasonal demand peaks in customer service.
How to automate caller authentication
  • Videos

Automating caller authentication

Learn how our platform can automate caller authentication by checking details against information in Zendesk.
Automating where is my order queries
  • Videos

Automating "Where is My Order" Queries

In this video Artam shows you how WISMO queries can be automated by VoiceBot (with a record saved in Zendesk).
An illustration of a baseball player next to the title 'How to hit a home run with partial automation'
  • eBooks

How hit a home run with partial automation

What does baseball's most impressive comeback have to do with contact center automation? It's all about finding overlooked value.
babelforce platform
  • Videos

babelforce platform

Quality customer service is the factor most aligned with customer retention. But customer expectations are constantly evolving.
Why are call-backs and virtual queueing in IVR so valuable?
  • Videos

Why are call-backs and virtual queueing in IVR so valuable?

“Don’t call us – we’ll call you.” There is one occasion when people actually want to hear that.
The integrations that can save the world
  • Videos

The integrations that can save the world

Pierce Buckley, CEO & Co-founder of babelforce
  • Quick Guides

Why add call handling to Zendesk?

Create a frictionless agent desktop in Zendesk by adding call handling to your ticketing system.
  • Quick Guides

Why integrate your telephony with Salesforce?

Create a frictionless agent desktop in Salesforce by adding call handling to the CRM.
  • Customer Stories, Quick Guides

CX Transformation with VoiceBot automation

Learn how a major German energy company, saves €500,000+ per year thanks to their babelforce VoiceBot.

Book your demo today

We’re super proud of our no-code contact center platform, and we’d love to show you everything it can do. During your free demo we’ll:

  • Show you key features designed to make your agents’ lives easier
  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
Book your Demo
Linkedin-in Twitter Youtube

© 2024 babelforce GmbH. 

Impressum

Stay informed with news & updates.
Linkedin-in Twitter Youtube

Stay informed
with news & updates.

Subscribe to Our Newsletter and get industry news, guides and expert takes.

By clicking “submit” you agree to let babelforce store and process your data to provide the content requested. You also agree to our privacy policy.*

Product

Resources

Company

Legal

Linkedin-in Twitter Youtube
© 2024 babelforce GmbH.