babelforce Resources

Find out what babelforce has been up to.

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Automating surveys with voicebots
  • Videos

Your VoiceBot collects feedback on itself!

With babelforce you can integrate feedback surveys into VoiceBot interactions, and show the results in Zendesk.
Dominate inbound call peaks with callbacks
  • Videos

Dominate call peaks with callbacks

Turn a deluge into a manageable workload, and link callbacks with Zendesk tickets.
Agent status synchronization
  • Videos

Agent status synchronization

When you change your status in babelforce, it's reflected in other systems like Zendesk. And it's 2-way.
How ratioparts is building a profit center with babelforce
  • Customer Stories

How Ratioparts is building a profit center with babelforce

Gardening and forestry equipment business Ratioparts needed a way to manage seasonal demand peaks in customer service.
How to automate caller authentication
  • Videos

Automating caller authentication

Learn how our platform can automate caller authentication by checking details against information in Zendesk.
Automating where is my order queries
  • Videos

Automating "Where is My Order" Queries

In this video Artam shows you how WISMO queries can be automated by VoiceBot (with a record saved in Zendesk).
babelforce platform
  • Videos

babelforce platform

Quality customer service is the factor most aligned with customer retention. But customer expectations are constantly evolving.
Why are call-backs and virtual queueing in IVR so valuable?
  • Videos

Why are call-backs and virtual queueing in IVR so valuable?

“Don’t call us – we’ll call you.” There is one occasion when people actually want to hear that.
The integrations that can save the world
  • Videos

The integrations that can save the world

Pierce Buckley, CEO & Co-founder of babelforce
Modernizing Customer service
  • Customer Stories

Stadtwerke Hamm meets changing customer needs with babelforce

Stadtwerke Hamm, a regional energy supplier in Germany, modernized their telephony systems with babelforce. With transformative results.
A recipe for... Supercharged retention
  • Customer Stories

Marley Spoon's recipe for retention

Marley Spoon's customer-centric business model needed a telephony system with the flexibility to put the human voice at the center of customer engagement
360° Visibility Of the customer journey
  • Customer Stories

How Homeday gained a 360° view of the customer journey

Homeday gained full visibility of the customer journey and the ability to make data-driven decisions with babelforce.

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  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
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