babelforce Resources

Find out what babelforce has been up to.

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Automating surveys with voicebots
  • Videos

Your VoiceBot collects feedback on itself!

With babelforce you can integrate feedback surveys into VoiceBot interactions, and show the results in Zendesk.
Dominate inbound call peaks with callbacks
  • Videos

Dominate call peaks with callbacks

Turn a deluge into a manageable workload, and link callbacks with Zendesk tickets.
Agent status synchronization
  • Videos

Agent status synchronization

When you change your status in babelforce, it's reflected in other systems like Zendesk. And it's 2-way.
How ratioparts is building a profit center with babelforce
  • Customer Stories

How Ratioparts is building a profit center with babelforce

Gardening and forestry equipment business Ratioparts needed a way to manage seasonal demand peaks in customer service.
How to automate caller authentication
  • Videos

Automating caller authentication

Learn how our platform can automate caller authentication by checking details against information in Zendesk.
Automating where is my order queries
  • Videos

Automating "Where is My Order" Queries

In this video Artam shows you how WISMO queries can be automated by VoiceBot (with a record saved in Zendesk).
How businesses are getting more from Zendesk for Voice
  • Videos

How businesses are getting more from Zendesk for Voice

Solve phone integration problems and handle calls from within Zendesk, with babelforce.
Phone integration problems with Zendesk
  • Videos

Phone integration problems with Zendesk

Learn how babelforce solves the 3 most common problems with Zendesk telephony integrations: call quality, limited capability, and costs.
Add a pro VoiceBot to Zendesk
  • Videos

Add a pro VoiceBot to Zendesk

The perfect combination of AI and live service
  • Quick Guides

Why add call handling to Zendesk?

Create a frictionless agent desktop in Zendesk by adding call handling to your ticketing system.
360° Visibility Of the customer journey
  • Customer Stories

How Homeday gained a 360° view of the customer journey

Homeday gained full visibility of the customer journey and the ability to make data-driven decisions with babelforce.
Zendesk Integration
  • eBooks

Get the guide to babelforce's Zendesk Integration

What you need to know to add sophisticated call functionality to your Zendesk.
Even More power
  • Articles

How to bring *even more* power to your Zendesk

Zendesk is a powerful customer service ticketing tool. It takes communication from multiple support channels and organizes it into a single dashboard. 

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  • Demonstrate how babelforce’s intuitive builder puts contact center optimization in your hands
  • Assess your requirements and recommend your ideal babelforce use case
  • Answer any questions you might have!
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