Use Cases

cloud call center

Cloud Contact Center

Virtual Contact Center
Business Continuity
Legacy Integrations
VoIP Telephony

conversational AI

Conversational AI

Text to speech
Customer intent recognition
Conversational self-service
Speech to text

customizable routing

Customizable Routing

Skills-based routing
Offer VIP services
Supercharge FCR
Service personalization

service personalization

Service Personalization

KYC – Know Your Customer
Cross-channel journey
Proactive contact
Context-driven dialogues

No-Code development

No-Code Development

Conversational AI
Callback from IVR
Automated messaging
Frictionless hand-over

Automated outbound

Automated Outbound Calling

Virtual queuing
Automated retention
Contact recycling
Click-to-dial calling

inbound communication

Inbound Communication

2-Way messaging
Conversational AI
Virtual queuing
Know Your Customer

cloud call center (8)

Automated Self-service

Continuous improvement
Fully automated workflows
Flexible customer services
Optimize agents’ time